Please read our terms carefully. Your order constitutes your acceptance of these terms.
Deposit: Your 20% non-refundable deposit secures your spot in our build queue.
Final Payment: Your balance is due before we apply the finish (paint or stain) to the furniture. WHY? Each piece is made to order. Securing your payment prior to finishing ensures the uninterrupted flow of all jobs currently in the production process.
Payment Methods: We accept Visa, MasterCard, American Express, and Discover.
Delivery: Your order will ship two to six weeks after it enters the finishing process. If your order is complex or has multiple items with multiple finishes it may take longer than six weeks. Allow up to six months for delivery of custom case goods.
Shipments: Orders ship via ship blanket wrapped by an independent owner-operated delivery service provider. Clients in the Western Michigan area are welcome to pick up at our Muskegon, Michigan furniture studio.
Damages and Shortages: Must be reported within 5 days of receipt of merchandise. All shipments are FOB Muskegon, Michigan, and become the property of the customer when transferred to the freight carrier. In the case of package mishandling, contact the company that delivered the shipment to submit a damage claim. Damage due to packing error will be replaced or repaired at our discretion. Shortages will be replaced with like goods.
Returns: All Sales Are Final. Each piece is handcrafted to order. We cannot accept returns except in the cases of damage or error in order processing.
Warranty: Our pieces are handcrafted individually. Great care is taken to maintain our high-quality standards. We guarantee the work of our craftsmen for one year from the date of shipment. This warranty does not include damage caused by abuse or mishandling by the shipper or consumer. As with all finishes, some fading or color change, such as “yellowing” may occur. This is a natural characteristic of wood furnishings and is not considered a defect. This effect can be intensified with exposure to sunlight. Overexposure to water can result in damage to the product. Chemical liquids like nail polish remover or medicines may damage the product. Our finishes are hand distressed to achieve a more authentic appearance. Small pinholes, rasp marks, indentations, and other distinctive marks are not considered defects and are normal characteristics of our unique finish. It is a normal characteristic of wood to have variations in coloration, grain pattern, and other markings that occur naturally as trees grow. Such is the beauty of real wood furniture. No two pieces will be exactly alike. Constant exposure to moisture, humidity and temperature changes can cause slight shrinking, swelling, and cracking, which are natural characteristics of wood furnishings.
This warranty also excludes any product with a custom finish and/or buyer’s remorse. To ensure your complete satisfication with your purchase, please order finish samples prior to selecting your finish.
Wood Designs, Inc. reserves the right to make changes or improvements to its products without incurring any obligation to similarly alter products previously purchased.
Your Privacy: We respect your privacy and will not sell or lease any information you provide. Read our complete privacy policy at http://www.pegrack.com/pages/privacy.htm
If you have specific questions regarding these terms and conditions contact us or call 281-826-2337